If you are not satisfied with your purchase, you may return your product to us within 30 days from the date of purchase. In event that more than 30 days has passed since your date of purchase, we will be unable to accept or process the return.

To allow us to process your returned item, the product must be returned in its original packaging with all the included original accessories, accompanied by your purchase receipt from us. reserves the right to reject returns on the basis of incomplete returns, or damaged/faulty goods, or if the item is returned beyond the stipulated 30 days from date of purchase.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that the duration of payment processing may vary from bank to bank, and depending on your original mode of payment.


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged, and received for processing within 30 days from the date of purchase. In the case of an accepted exchange, you will receive a brand new set, with a 30-day window for exchange on that new set according to the date of the exchange. In the event that we are unable to offer an exchange due to no stock or other reasons, reserves the right to offer a comparable item at a similar or higher value (with top-up), or completely deny exchange.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you, or assigned to your email address.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


Shipping within Singapore for all Arlo items are free. For returns, exchanges, RMA services, cancellations, the buyer is responsible for shipping fees. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.